Terms of service

Terms and Conditions of Sale

The formalization of an order implies, for the buyer, the acceptance of the following conditions of sale.

Minimum data for correct manufacture

The minimum data required for correct manufacture are:

• Diameter.
• Length.
• Volts.
• Watts.
• Position: vertical, horizontal, air, submerged, etc.
• Connection length.
• Finished with attached parts (if any).
• Connection protections.
• Conditions of use (humidity, vibration, impacts, contamination).
• Function to be performed (plastic melting, bag closing, marking, etc.).
• Name and model of the machine.

Any denial or omission of any of the data shown above will void the warranty, on the understanding that it is an own design with specifications given by the customer, who assumes full responsibility for the manufacture of a prototype or prototypes according to their indications.

It is also necessary to follow, without exception, all installation procedures and safety measures reflected in the safety data sheet.

Quantity

The sale of the products will always be made by order of the buyer, accepted only by any written means (e-mail, fax, letter, etc.), never by telephone.

For urgent services (24h, 48h, 3/5 days, 7/8 days) there may be a +10% variation (minimum 1 unit) in the quantity to be served.

In case of lack of any material necessary to proceed with the manufacture of an order, Maxiwatt may use, without prior notice, a material of higher quality than the one contracted and in a constructive way that improves the performance of the heater, without any price increase. This type of case is understood to be exceptional and will not set a precedent for future orders.

Delivery

When shipments are made under EXW terms, the risk of loss of goods during transport is borne by the buyer, unless the customer specifies special shipping conditions in the order. Maxiwatt will designate the means of transport and the conditions of such transport.

Shipping cost of packages that our habitual transport company does not accept, due to size or volume, will be assumed by the customer.

Restocking charges

Stock-size heaters can be returned as long as they have not been used, with a surcharge of 20% on the purchase price.

Special heater sizes, manufactured exclusively according to the client's request, cannot be returned. The return for stock orders will only be accepted within 120 days after the delivery date.

Responsibility

The total financial liability for any claim shall be limited to the price of the product that caused the complaint. It will never exceed the total price invoiced.

In no case will Maxiwatt be responsible for the consequences of accidents or incidents (accidents to persons, damage to property or financial consequences).

Changes to orders

Please confirm in writing any change required for your order, such as quantity, sizes and heater specifications, before they are in the production process. Upon receipt of such notice, Maxiwatt will inform the client of any changes in the conditions for the production of the order, price and delivery as a result of the requested changes. These changes must be approved by the client before Maxiwatt proceeds with production.

Prices

The prices in our price list refer to the materials and specifications detailed in the same or in our catalogues. We will not include in our prices the transport costs and customs charges or any other taxes or fees that occur once the goods leave Maxiwatt.

Changes in prices and stock material availability may occur without previous notice.

Tools

All tools and accessories at Maxiwatt are property of the company. Maxiwatt will accept tools sent by the buyer to carry out their orders; even the shipment of the tools is done without any cost or shipping charges for the seller company. The tool will always be property of the purchaser and Maxiwatt undertakes to make good use of the tool in the production process.

Materials

We do not use these types of materials: Tantalum, Tin, Gold and Tungsten.

Cancellation charges

We will not charge our customers for cancellation of orders for stock items. Orders for specially manufactured products will be subject to a cancellation fee depending on how far into the manufacturing process the goods are at the time of cancellation.

Urgent services

During holiday periods or holidays, urgent or immediate delivery services may be cancelled. You will be informed of the non-acceptance of the same as soon as possible.

Prototypes

If the goods ordered by the buyer are based on a prototype, there are no guarantees that cover the material. The buyer has to test the prototype before execution and application, due to the possible changes to be made to the prototype, such as material and assembly methods.

Warranty

Maxiwatt guarantees its products against defects in materials and manufacturing for one year after the date of delivery, provided that they have been used and maintained correctly. This is not to be confused with the useful life of the heater, which can be from minutes to several years.

Elements used in aggressive environments, fluids and chemical solutions are not guaranteed in any event against corrosion or other defects. Maxiwatt will not guarantee any of its products against damage caused by corrosion or use in aggressive environments.

Heaters that are inactive or stored for long periods can absorb moisture, which decreases the value of the electrical insulation; this can be restored by either preheating or being slowly taken up to temperature.

The warranty is limited to replacing or repairing the defective element.

Offer

To activate our offer on the web, you must answer the questions in the shopping cart form. Provided information will be verified by our staff.

If the given information is not correct during the checking process, the order will be paralyzed until we get in contact and verify the information with the customer. If the data entered or verified with the customer is not correct, the offer to obtain a free heater will not be applied.

Promotion applicable on the first purchase, only once per customer, to check the quality of our cartridge heaters. For successive purchases, if the fields of the promotion are filled in again, the payment of the discount obtained will be claimed. If the customer refuses, the order will be cancelled and refunded.

Urgent manufacturing services

• 24 Hrs: with an increase of 100% of the base (starting) price (minimum of 4 units and maximum 100 units).
• 48 Hrs: with an increase of 50% of the base price (minimum of 4 units and maximum 150 units).
• 3-5 days: with an increase of 25% of the base price (minimum 2 units and maximum 500 units).
• 7-8 days: with an increase of 18% of the base price (minimum of 2 units).
• 15 days: base price.

Service conditions

• These urgent services only indicate the manufacturing time of the heaters. Days are considered as business days.
• Bank holidays must be taken into consideration in both countries (manufacturer's and customer's country).
• As per transport, the transit and customs time will depend on the delivery destination (48-72h). For further information, please contact us.
• In case we cannot carry out the established delivery time, you will be informed within 17 hours and it will be delivered 24 hours after that with the corresponding price.
• All orders without exception must be in our hands before 11 a.m. Any order received later than this hour will be considered as received the next day.
• The order confirmation is considered as a total acceptance of the service conditions.
• Orders with a special finish (not standard): please consult availability.
• Total or partial express order cancellation will have an additional cost of the corresponding service.