Refund policy

Return and Refund Policy

Before any return can take place, Maxiwatt must be informed of the reason for the return.

Upon receipt of this information, Maxiwatt will allow the buyer to return faulty material, always with prepaid transport charges, in order to review and determine whether it is a manufacturing defect. If it proves to be a manufacturing fault, Maxiwatt will assume the transport and material payment or replace the goods. In case of credit, the amount will be reset, discounting it on new purchases.

For items that have been mishandled, misused or mechanically damaged, Maxiwatt will not assume liability. The returned items will be available for collection by the purchaser for a period of 30 days, after which they will be destroyed.

Restocking charges

Stock-size heaters can be returned as long as they have not been used, with a surcharge of 20% on the purchase price.

Special heater sizes, manufactured exclusively according to the client's request, cannot be returned. The return for stock orders will only be accepted within 120 days after the delivery date.

Cancellations

We will not charge our customers for the cancellation of orders for stock items. Orders for specially manufactured products will be subject to a cancellation fee depending on how far into the manufacturing process the goods are at the time of cancellation.

How to start a return

To start a return or report a faulty item, please contact us at sales@cartridge-heater.com with your order number and the reason for the return. We will provide you with the return instructions.