Shipping policy

Shipping Policy

When shipments are made under EXW terms, the risk of loss of goods during transport is borne by the buyer, unless the customer specifies special shipping conditions in the order. Maxiwatt will designate the means of transport and the conditions of such transport.

Shipping cost of packages that our habitual transport company does not accept, due to size or volume, will be assumed by the customer.

International shipments and customs

For shipments to destinations outside our standard delivery area, or where the package must clear customs, we can only take charge of the package up to customs. Once there, the client must take over and draw up the necessary documents to clear and pick up the order.

Consolidated shipments

If the order consists of different products, it will be shipped as soon as the whole set is ready; everything will be shipped in a single pack. It will not be divided into different shipments.

Delivery times

Manufacturing times depend on the service selected (standard or urgent). Transit and customs time will depend on the delivery destination. During holiday periods, shipments may be delayed; orders are typically shipped within 2-3 business days.

For any question about shipping, please contact us at sales@cartridge-heater.com.